Dear TikTok Support, we respectfully appeal our shop violation. The refund delay occurred because we reached out to the customer to confirm whether they preferred a refund or a replacement item. Our intent was to resolve the issue fairly, but the 24/48 hr window passed while awaiting their reply. We sincerely apologize and have adjusted our process to ensure refunds are handled within the timeframe. We kindly request reinstatement so we may continue serving customers.
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