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Dear [Customer’s Name],

Thank you for your recent purchase. We sincerely apologize for the color mix-up with your dandelions. According to our packing slip, the pink variant was sent from our warehouse, but we understand that this may not have been what you received.

We’re truly sorry for the inconvenience and would like to make this right. Could you please let us know how you’d like to proceed? Whether you prefer a replacement, refund, or another solution, we’re happy to accommodate your preference.

Looking forward to resolving this for you promptly.

Warm regards,

[Your Name]

Customer Support Team

[Your Store Name]